Log in
Your INW rep email — we email you a 6-digit code. No shared access code any more.
Closer (who gets paid)
Closer: place for another closer
Setter (who knocked the door)
Fidium orders are placed under the setter's Scout login. A closer who self-generated the lead leaves this as "same as closer".
1 · Service address
Practice walks the real order chain with a simulated ISP — nothing is sent anywhere, no order is placed, no one is paid. Use it to train without touching a real portal.
The code scenarios (wrong / expired / locked out) play out on the Fidium chain.
Scout looks up the account at this address (conversionLookUp) and offers the conversion plans. Keeping an existing CCI phone number is not supported here — finish those in app.fidiumscout.com.
Working…
Practice: credit check skipped — never enter a real SSN/DOB here.
Portal log
Live portal view
Address already has service
Pick how to proceed (the portal requires one):
2 · Plan
3 · Customer
4 · Options
4 · Equipment
5 · Billing
6 · Install
Scout only lists appointment slots once the customer is on the cart — you pick the exact slot on the next screen.
PRACTICE: nothing will be submitted — the whole chain is simulated. No code or payment link is really sent.
DRY RUN: the portal will be walked to the final step and nothing will be submitted. Adam arms live submission on the server.
LIVE: submitting will run the customer's credit check and send them the terms/payment link.
Fidium: after you submit, Scout sends the customer a 6-digit code (you type it here), then a payment-setup link they must finish on their own phone before the order can go in.
Install appointment
These are the slots Scout is offering for this address right now. The slot is reserved only at final submit.
I already placed it — log the order
PRACTICE: nothing is sent to Order Tracker — the log goes to the training file only. No WORKORDERS row, no payout.
The order is logged under the rep you pick; Order Tracker records that you entered it.
Service
Prefill from a screenshot (OCR)
Fills only empty fields — review everything before logging.